Frequently Asked Questions

You can email us at where our customer service team will be happy to help you with whatever you

Yes, we ship worldwide! We are committed to providing our products to customers globally, ensuring everyone has access to our quality goods and services, regardless of their location. If you have any specific questions about shipping to your area, feel free to reach out to our customer support team at , and we'll be happy to assist you further.

We ship our products from our global distribution centers strategically located to ensure timely delivery to our valued customers worldwide. Rest assured, we work diligently to fulfill orders efficiently and promptly, regardless of your location.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and weekends. We process orders between Monday and Friday. Orders are typically processed within the next 24 hours after they are placed.

Our standard shipping timeframe ranges from 5 to 10 business days from the date of order confirmation.

If you encounter any issues with receiving your order, please don't hesitate to reach out to our dedicated customer support team We're committed to ensuring your satisfaction and will promptly assist you in resolving any delivery concerns. Additionally, please note that within 30 days after shipping, you are eligible for a full refund if you have not received your order.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Contact our customer support team at to initiate the return process. Please provide your order number and reason for return. Our customer support team will guide you through the return procedure, including any necessary documentation or instructions.

Please contact our customer support team at if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.